At LiveOn, we stand behind the quality of every product we ship. Your satisfaction and safety are our priority.
Eligibility
- Allergic reaction: stop use and contact us within 14 days of the first dose. We may request photos and a short description.
- Damaged or defective item: notify us within 7 days of delivery with clear photos of the item and packaging.
- Wrong item received: we will send the correct bundle, flavour or quantity at no additional cost.
- Manufacturing defect: seal integrity, expiry date and product consistency issues are covered.
Not Eligible
- Change of mind after a product has been opened or consumed.
- Results not meeting personal expectations; individual results vary.
- Products purchased from unauthorised sellers.
- Requests submitted after the applicable time limit.
How to Submit a Request
- Contact support within the applicable time window.
- Provide your order number, full name and a short explanation.
- Include photo evidence where applicable.
Our team will normally reply within 1–2 business days.
Refund Processing
Approved refunds are returned to the original payment method. Card refunds may take 5–10 business days depending on the issuing bank. Bank-transfer refunds may take 3–5 business days. Original shipping charges are non-refundable unless the return is caused by our error.
Returns & Exchanges
We will provide instructions for eligible returns. Return shipping is reimbursed for damaged, defective or incorrectly shipped items. Exchanges are subject to availability; any price difference will be collected or refunded.
Request support
WhatsApp us at +6011 5334 6664.